Last updated: October 8, 2023
Hangcha Group Co., Ltd. (referred to as "Hangcha" or "we" in this policy) is fully aware of the importance of privacy to our customers and strives to protect the security of their personal information. Hangcha needs to ensure that you understand how we collect and use your personal information in all Hangcha vehicles and services. This privacy policy applies to all Hangcha forklifts and services.
Please be sure to check this privacy policy for updates regularly. This privacy policy may be updated periodically to reflect changes in personal data processing measures related to services or changes in applicable laws. We will post a notice on our website or your device to notify you before any significant changes to the privacy policy and indicate the date of the latest update at the top of the privacy policy.
This policy will help you understand the following:
1. What information Hangcha collects:
● When you create a Hangcha account or profile, please provide contact information such as your name, phone number, photo, and email address.
● Device information: Information about your vehicle hardware (such as model, unique device identifiers, etc.) and software (such as operating system and software versions), operation logs, and service logs.
● Location information: When you use certain services, we may collect information about nearby Wi-Fi access points, signal towers, and GPS signals from your vehicle with your consent.
● We may collect publicly or commercially available information, including information from social networks you use, and combine it with other information related to you to better understand your needs, interests, and preferences.
● If you agree to send it to us, we may collect information about you, your device, or your use of the service. We obtain your consent in accordance with applicable law.
Your choices:
You can choose to refuse to provide certain types of information, such as information required during the purchase of products or services. In some cases, this may limit your use of certain services. When Hangcha asks for your information, we will do our best to explain these limitations so that you can make an informed choice.
2. How Hangcha uses your information:
Hangcha will use the collected information for the following purposes:
● Registering Hangcha services for you or your device.
● Providing the services or features you request.
● Providing customized content and personalized services based on your past use of the service.
● (In accordance with applicable law) Providing personalized and/or general advertising, promotions, and offers on Hangcha's online platforms, third-party websites, and social media websites that you may be interested in. We will only send personalized advertising, promotions, and offers if you agree to receive Hangcha's promotional messages.
● Providing advertising and promotions through direct promotional messages only with your separate consent (such as via email, push notifications, or text messages).
● Operating, evaluating, and improving our business, including developing and improving new and existing products and services, managing and improving our communications, analyzing our services and customer base (including conducting market research, asking for your opinions on our products and services, and conducting customer surveys with your separate consent if necessary), and summarizing and anonymizing data.
● Providing software updates, maintenance services, and support for your device.
● Providing customer support for your device during the warranty period.
● Verifying your device for repairs.
● Protecting the legal rights, property, or safety of Hangcha or any affiliated companies, business partners, or customers.
● Responding to your requests and inquiries, including about your personal information.
● Preventing, identifying, and preventing fraud and other criminal activities, claims, and other legal liabilities.
● Complying with and enforcing applicable laws, relevant industry standards, and Hangcha's policies, including the Hangcha Privacy Policy.
3. Who Hangcha shares your information with:
We disclose your information to the following entities within the company for the purposes described above:
● Affiliated companies: Other Hangcha Group affiliated companies that we control or own.
● Service providers: Companies carefully selected to provide services to us or on our behalf, which are also committed to protecting your information.
Currently, the main suppliers with whom we share personal information include:
Third-party entity/subject Shared information Shared objective Sharing mode
AIdong Super AI (Beijing) Co., Ltd The platform collects all your personal information based on The Industrial Vehicle Intelligent Management Digital Platform Providing efficiency analysis services and platform operation and maintenance by AIdong. Application software sharing
● When required by law or necessary to protect our company's services, other parties may disclose your information. For example, disclosure of your information may be required by law, legal proceedings, or court orders from government agencies. They may also seek your information from us for law enforcement, national security, counter-terrorism, or other public safety reasons.
● With your consent or instruction from you, other parties may share your information. In addition to the disclosure situations described in this privacy policy, We will share your information with these third parties when you agree or request to share it.
4. How does our company ensure the security of your data?
Our company takes data security seriously. We employ multiple organizational and technical security measures to safeguard the data we collect. We will take appropriate measures in accordance with applicable laws to ensure that personal data collected by third parties is continuously protected, and to prevent unauthorized access, unlawful use, alteration, or unauthorized disclosure of personal data. However, please note that even though we take reasonable measures to protect your data, no webpage, network transmission, computer system, or wireless network can be completely secure.
5. Where does the company transfer your data?
When you use our services, your personal information may be transferred, stored, and processed in and outside of the country or region where you reside in accordance with this policy. Your personal information will be specifically transmitted to China.
In addition, your use of the services may involve the transfer, storage, and processing of your personal information to other countries or regions when necessary, including but not limited to the United States, United Kingdom, China, Canada, and Mexico. Please note that your information may be transferred to countries where data protection laws and other laws are not as comprehensive as those in your country. We will take appropriate measures in accordance with applicable laws to ensure that your personal information continues to be protected.
6. What rights do you have?
Your personal information belongs to you exclusively. Under applicable laws, you have the right to request details about the information we collect, make modifications to it, delete it, or exercise any other rights you may have. However, requesting the deletion of your personal information may result in your inability to access services provided by our company. We will not delete data that we are legally required to retain.
If you need to make requests or inquiries about your rights, please contact us. Please refer to the Contact Us section.
7. How long do we keep your information?
Except as required by applicable law, we keep your personal information for no longer than is necessary for the purposes for which we collected it. This means that once we no longer need the information, it will be destroyed or erased from our systems.
8. What third-party services does our company use?
Some content, advertisements, or features within our services are provided by third parties. These third parties may use cookies, beacons, tracking pixels, and other tools to collect information about your use of these services. These third parties are not directly controlled by our company, so we recommend that you review their privacy policies to understand how your data is being used.
For certain applications and services, including social media websites, our company may collect and store your login information, as well as other information that you allow us to access when you connect with these applications and services.
9. How we use Cookies and Similar Technologies
a) Without your refusal to accept cookies, the platform may set or access cookies on your computer so that you can log in or use platform services or features that depend on cookies. The platform uses cookies to provide you with more thoughtful personalized services, including advertising services.
b) You have the right to choose to accept or refuse cookies. You can refuse to accept cookies by modifying your browser settings. However, if you choose to refuse cookies, you may not be able to log in or use platform network services or features that depend on cookies.
c) Information obtained through cookies set by the platform is subject to this policy.
10. Contact Us
You can contact us to update your preferences, exercise your rights, submit requests, or make inquiries.
Contact Address: No. 666, Xiangfu Road, Lin'an District, Hangzhou City, Zhejiang Province, China
Email: hcfims@hcforklift.com